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      UI設(shè)計師交互設(shè)計-教你在UX輕松創(chuàng)建文案

      2022-4-13    高勁

      在了解了人物性格語氣的重要性以及在大廠中的應用場景之后,大家一定很關(guān)心,要如何在自己的業(yè)務中從0開始創(chuàng)建文案的人物性格語氣呢?下面會結(jié)合在酷家樂云設(shè)計工具的實踐,針對這部分內(nèi)容做詳細介紹。酷家樂云設(shè)計工具主要是針對內(nèi)裝設(shè)計師的設(shè)計工具。整個過程大致分為 5 個階段:資料研究、小組研討、確定人物性格關(guān)鍵詞、豐富人物性格、繪制畫像。




      <h1 data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-weight: bold; line-height: 1.5; letter-spacing: -0.006em; font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode5" style="white-space: normal; margin: 0px; padding: 0px; outline: none; box-sizing: inherit; caret-color: rgb(40, 40, 40); color: rgb(40, 40, 40); font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">Chapter ONE 「資料研究」

      <h4 data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-weight: bold; line-height: 1.5; letter-spacing: -0.006em; font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__7" style="white-space: normal; margin: 0px; padding: 0px; outline: none; box-sizing: inherit; caret-color: rgb(40, 40, 40); color: rgb(40, 40, 40); font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW; font-size: 14px;">-研究內(nèi)部資料,了解基調(diào)和方向

      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode
      8" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">工具產(chǎn)品文案的人物性格和語氣一定是符合公司的戰(zhàn)略定位、品牌形象和設(shè)計原則的,因此我們首先對公司現(xiàn)有的內(nèi)部資料進行收集和研究,為工具產(chǎn)品文案的人物性格與語氣確定一個基調(diào)和方向。研究的資料包括但不限于以下內(nèi)容,包括公司戰(zhàn)略書、品牌白皮書、設(shè)計價值觀、設(shè)計原則、用戶畫像等等。









      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__10" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">閱讀相關(guān)資料,分析資料中的關(guān)鍵詞,在公司資料傳遞出的氣質(zhì)和價值觀中,提取與人物性格語氣相關(guān)的內(nèi)容。在我們的資料研究中,有一些詞是被反復提到的,且能反映一定人物性格的。比如權(quán)威、專業(yè)、引領(lǐng)、靈活友好、高效專注、冷靜、秩序、簡潔等等。









      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode11" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">


      <h1 data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-weight: bold; line-height: 1.5; letter-spacing: -0.006em; font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__13" style="white-space: normal; margin: 0px; padding: 0px; outline: none; box-sizing: inherit; caret-color: rgb(40, 40, 40); color: rgb(40, 40, 40); font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">Chapter TWO「小組研討」

      <h4 data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-weight: bold; line-height: 1.5; letter-spacing: -0.006em; font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode
      15" style="white-space: normal; margin: 0px; padding: 0px; outline: none; box-sizing: inherit; caret-color: rgb(40, 40, 40); color: rgb(40, 40, 40); font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW; font-size: 14px;">-設(shè)計小組舉行研討會,輸出各自的人物理解

      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__16" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">設(shè)計師基于自己對產(chǎn)品的了解,以及通過對不同角色的同事、比如視覺、運營、客服的調(diào)研,提出工具產(chǎn)品人物性格的大致方向,進行分享討論。我們理解的工具產(chǎn)品要具備以下的一些人物特征,包括沉著冷靜、專業(yè)有經(jīng)驗、善解人意、自信的、隨和的、理性的、靠譜的等。





      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode18" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">


      <h1 data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__19" style="white-space: normal; margin: 0px; padding: 0px; outline: none; box-sizing: inherit; caret-color: rgb(40, 40, 40); color: rgb(40, 40, 40); font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">Chapter THREE「性格關(guān)鍵詞」

      <h4 data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-weight: bold; line-height: 1.5; letter-spacing: -0.006em; font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode
      21" style="white-space: normal; margin: 0px; padding: 0px; outline: none; box-sizing: inherit; caret-color: rgb(40, 40, 40); color: rgb(40, 40, 40); font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW; font-size: 14px;">- 歸納總結(jié),得出人物性格關(guān)鍵詞

      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__22" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">基于以上兩輪發(fā)散的思考之后,我們進行了一下收斂和聚合。將所有的關(guān)鍵詞匯總在一起,對這些關(guān)鍵詞進行分析和排查。







      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode24" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">首先,我們將這些詞匯分為兩大類。一類是描述性格的,比如善解人意、隨和的、理性的、直接的等等。另一類則不是描述性格的,比如關(guān)注用戶,更多的是一個人的表現(xiàn),而非性格。再比如專業(yè)有經(jīng)驗,是指一個人的能力,而不是性格。


      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__25" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">


      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode
      26" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">性格描述的詞匯里,我們進一步聚合細分,總共歸為 3 類。靈活友好、隨和的、善解人意為一類,理性為一類,直接坦率為一類。非性格描述的詞匯里,我們主要看這些描述是否和前面的性格相關(guān)聯(lián),是否出現(xiàn)一些詞匯,是前面的性格類詞匯涵蓋不了的,進而對性格類詞匯進行一個校準。比如,專業(yè)、品質(zhì)化、值得信賴等描述主要表示我們的產(chǎn)品是專業(yè)資深,有一定有話語權(quán),這和性格描述的理性關(guān)聯(lián)性很大。我們認為一個靠譜的、沉穩(wěn)的、理性的人,他的能力一定是足夠?qū)I(yè),表現(xiàn)出的特質(zhì)一定是自信的,值得大家信賴,有一定權(quán)威性的。再比如,我們認為崇尚科技、科技感的東西在某種程度上和理性、冷靜這種氣質(zhì)是相吻合的。依此類推,經(jīng)過所有的分析后,我們發(fā)現(xiàn)性格描述下的3類詞匯基本和非性格描述下的詞匯是相關(guān)聯(lián)的,滿足這3類性格的人物是符合公司和品牌整體調(diào)性的。所以這3類性格將作為我們?nèi)宋镄愿竦目紤]范圍。最后我們將每一類性格進行一個關(guān)鍵詞的總結(jié),得出了善解人意、理性、直率三個關(guān)鍵詞。







      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode28" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">


      <h1 data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-weight: bold; line-height: 1.5; letter-spacing: -0.006em; font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__29" style="white-space: normal; margin: 0px; padding: 0px; outline: none; box-sizing: inherit; caret-color: rgb(40, 40, 40); color: rgb(40, 40, 40); font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">Chapter FOUR「豐富人物性格」

      <h4 data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-weight: bold; line-height: 1.5; letter-spacing: -0.006em; font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode
      31" style="white-space: normal; margin: 0px; padding: 0px; outline: none; box-sizing: inherit; caret-color: rgb(40, 40, 40); color: rgb(40, 40, 40); font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW; font-size: 14px;">-細化性格關(guān)鍵詞,讓人物更好理解

      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode32" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">基于每種性格,為了更好的理解,我們詳細描述這個人物是什么樣的,不是什么樣的,并給到一些例子描述。


      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-weight: bold; line-height: 1.5; letter-spacing: -0.006em; font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__33" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">


      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-weight: bold; line-height: 1.5; letter-spacing: -0.006em; font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode
      34" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">善解人意


      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__35" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">是什么?

      • 能夠理解用戶當下的心理狀態(tài),知道別人的需求是什么,然后說相應的話
      • 能夠理解用戶的困難,并幫助他們克服
      • 懂得聆聽用戶,給到用戶反饋渠道,關(guān)心用戶的反饋
      • 提供新的或更好的方法,幫助用戶實現(xiàn)目標
                                          <p style="font-size:16px;white-space:normal;margin-top:0px;margin-bottom:0px;padding:0px;outline:none;box-sizing:inherit;color:#666666;position:relative;line-height:32px;font-family:&quot;">
                                              <br />
                                          </p>

      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__36" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">不是什么?

      • 置身事外,只是客觀的描述事實,沒有體諒用戶的心情
      • 給人以壓迫感或距離感
                                              <p style="font-size:16px;white-space:normal;margin-top:0px;margin-bottom:0px;padding:0px;outline:none;box-sizing:inherit;color:#666666;position:relative;line-height:32px;font-family:&quot;">
                                                  <br />
                                              </p>

      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__37" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">具體表現(xiàn):

      • 發(fā)生問題時,應告訴用戶可行的解決方案,或產(chǎn)品為用戶做了哪些挽救措施
      • 從用戶視角描述價值
      • 多給用戶支持和鼓勵,不要命令、強迫用戶,不要責怪用戶
      • 使用貼近用戶的用語,不使用過于專業(yè)、用戶難以理解的表述,也盡量不創(chuàng)造新的概念或詞匯




      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-weight: bold; line-height: 1.5; letter-spacing: -0.006em; font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__39" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">理性


      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__40" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">是什么?

      • 能夠聚焦關(guān)鍵信息,精煉表達
      • 能夠控制情緒,克制表達
      • 邏輯清晰,表達嚴謹,前后一致
                                          <p style="font-size:16px;white-space:normal;margin-top:0px;margin-bottom:0px;padding:0px;outline:none;box-sizing:inherit;color:#666666;position:relative;line-height:32px;font-family:&quot;">
                                              <br />
                                          </p>

      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__41" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">不是什么?

      • 說話沒有重點,所有細節(jié)都面面俱到
      • 采用情感化的表達方式強調(diào)或放大情緒
                                              <p style="font-size:16px;white-space:normal;margin-top:0px;margin-bottom:0px;padding:0px;outline:none;box-sizing:inherit;color:#666666;position:relative;line-height:32px;font-family:&quot;">
                                                  <br />
                                              </p>

      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__42" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">具體表現(xiàn):

      • 提供幫助用戶實現(xiàn)目標的關(guān)鍵信息,不用把前因后果都解釋一遍
      • 慎用“啦”、“哦”、“吧”、“嗎”等矯飾的語氣詞,以及“!”、“?”等語氣標點
      • 不說“可能”、“不確定”、“也許”這類似是而非的詞,也不能說過于絕對的話,會影響嚴謹性








      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-weight: bold; line-height: 1.5; letter-spacing: -0.006em; font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__44" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">直率


      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__45" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">是什么?

      • 不卑不亢,平等地和用戶對話
      • 表達簡單清晰,不繞彎子
      • 追求效率,為用戶提供解決問題的最短路徑
                                          <p style="font-size:16px;white-space:normal;margin-top:0px;margin-bottom:0px;padding:0px;outline:none;box-sizing:inherit;color:#666666;position:relative;line-height:32px;font-family:&quot;">
                                              <br />
                                          </p>

      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__46" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">不是什么?

      • 過度的關(guān)懷和討好
      • 過于官方,沒有提供有效幫助
      • 掩蓋問題
                                              <p style="font-size:16px;white-space:normal;margin-top:0px;margin-bottom:0px;padding:0px;outline:none;box-sizing:inherit;color:#666666;position:relative;line-height:32px;font-family:&quot;">
                                                  <br />
                                              </p>

      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__47" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">具體表現(xiàn):

      • 說話平等直接,避免用”您“這類詞,而是用你、我來進行對話
      • 在出現(xiàn)問題時,及時通知用戶,無需遮遮掩掩
      • 在用戶遇到問題時,坦誠客觀描述事實,無需過多表達歉意




                                          <p style="font-size:16px;white-space:normal;margin-top:0px;margin-bottom:0px;padding:0px;outline:none;box-sizing:inherit;color:#666666;position:relative;line-height:32px;font-family:&quot;">
                                              <br />
                                          </p>

      <h1 data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-weight: bold; line-height: 1.5; letter-spacing: -0.006em; font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode49" style="white-space: normal; margin: 0px; padding: 0px; outline: none; box-sizing: inherit; caret-color: rgb(40, 40, 40); color: rgb(40, 40, 40); font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">Chapter Five「繪制畫像」

      <h4 data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-weight: bold; line-height: 1.5; letter-spacing: -0.006em; font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode__51" style="white-space: normal; margin: 0px; padding: 0px; outline: none; box-sizing: inherit; caret-color: rgb(40, 40, 40); color: rgb(40, 40, 40); font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW; font-size: 14px;">-將性格形象化,讓人物更立體

      <p data-darkmode-bgcolor-16497343928436="rgb(25, 25, 25)" data-darkmode-original-bgcolor-16497343928436="#fff|rgb(255, 255, 255)" data-darkmode-color-16497343928436="rgb(136, 166, 217)" data-darkmode-original-color-16497343928436="#fff|rgb(23, 43, 77)" data-style="color: rgb(23, 43, 77); font-family: -apple-system, " system-ui",="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" font-size:="" 14px;="" text-align:="" start;="" white-space:="" normal;="" background-color:="" rgb(255,="" 255,="" 255);="" margin:="" 5px="" 8px="" 10px;"="" class="js_darkmode
      52" style="font-size: 16px; white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: none; box-sizing: inherit; color: rgb(102, 102, 102); position: relative; line-height: 32px; font-family: "PingFang SC", "Lantinghei SC", "Microsoft YaHei", "HanHei SC", "Helvetica Neue", "Open Sans", Arial, "Hiragino Sans GB", 微軟雅黑, STHeiti, "WenQuanYi Micro Hei", SimSun, sans-serif, HYWenHei-GEW;">為了讓大家更直觀的理解我們的人物,方便在與各職能角色溝通時快速達成共識。我們收集了符合我們?nèi)宋镄愿竦囊恍┊嬒翊蛴〕鰜恚ㄟ^討論投票的形式,選出最符合我們產(chǎn)品的人物畫像。





                                                      <p style="margin-top:0px;margin-bottom:0px;white-space:normal;caret-color:#282828;color:#666666;font-family:&quot;font-size:16px;outline:0px;padding:0px;line-height:32px;text-align:justify;">
                                                          <strong style="margin:0px;padding:0px;outline:none;box-sizing:inherit;"><strong style="margin:0px;padding:0px;outline:0px;max-width:100%;box-sizing:border-box !important;overflow-wrap:break-word !important;"><br />



      文章來源:站酷 作者:酷家樂UED



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                                                          <strong style="margin:0px;padding:0px;outline:none;box-sizing:inherit;"><strong style="margin:0px;padding:0px;outline:0px;max-width:100%;box-sizing:border-box !important;overflow-wrap:break-word !important;"><strong style="box-sizing:border-box;font-size:14px;font-family:微軟雅黑, Arial, Helvetica, sans-serif;color:#323232;"><b style="box-sizing:border-box;widows:1;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><b style="font-family:&quot;font-size:14px;background-color:#FFFFFF;white-space:normal;widows:1;line-height1111111111111111111111111111111111111111111111:20px;color:#3e3e3e;box-sizing:border-box !important;"><strong style="box-sizing:border-box;font-family:微軟雅黑, Arial, Helvetica, sans-serif;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><strong style="box-sizing:border-box;"><b style="box-sizing:border-box;"><b style="box-sizing:border-box;"><b style="box-sizing:border-box;"><b style="box-sizing:border-box;"><b style="box-sizing:border-box;"><b style="box-sizing:border-box;"><a href="http://www.wtxcl.cn/blog/admin" target="_blank" style="box-sizing:border-box;text-decoration-line:none;color:#886353;transition:all 0.5s ease 0s;">藍藍設(shè)計</a>(&nbsp;<a href="http://www.wtxcl.cn/" target="_blank" style="box-sizing:border-box;text-decoration-line:none;color:#0C386E;transition:all 0.5s ease 0s;vertical-align:baseline;padding:0px;margin:0px;text-indent:34px;background-position:0px -60px;">www.wtxcl.cn&nbsp;</a>)是一家專注而深入的<a href="http://www.wtxcl.cn/index.html" target="_blank" style="box-sizing:border-box;text-decoration-line:none;color:#886353;transition:all 0.5s ease 0s;padding:0px;margin:0px;background-position:0px -60px;">界面設(shè)計公司</a>,為期望卓越的國內(nèi)外企業(yè)提供卓越的UI界面設(shè)計、<a href="http://www.wtxcl.cn/bs.html" style="box-sizing:border-box;text-decoration-line:none;color:#886353;transition:all 0.5s ease 0s;padding:0px;margin:0px;background-position:0px -60px;">BS界面設(shè)計&nbsp;</a>、&nbsp;<a href="http://www.wtxcl.cn/csjm.html" style="box-sizing:border-box;text-decoration-line:none;color:#886353;transition:all 0.5s ease 0s;padding:0px;margin:0px;background-position:0px -60px;">cs界面設(shè)計&nbsp;</a>、&nbsp;<a href="http://www.wtxcl.cn/scjm.html" target="_blank" style="box-sizing:border-box;text-decoration-line:none;color:#886353;transition:all 0.5s ease 0s;padding:0px;margin:0px;background-position:0px -60px;">ipad界面設(shè)計</a><a href="http://www.wtxcl.cn/csjm.html" style="box-sizing:border-box;text-decoration-line:none;color:#886353;transition:all 0.5s ease 0s;padding:0px;margin:0px;background-position:0px -60px;">&nbsp;</a>、&nbsp;<a href="http://www.wtxcl.cn/baozhuang.html" style="box-sizing:border-box;text-decoration-line:none;color:#886353;transition:all 0.5s ease 0s;padding:0px;margin:0px;background-position:0px -60px;">包裝設(shè)計&nbsp;</a>、&nbsp;<a href="http://www.wtxcl.cn/icon.html" style="box-sizing:border-box;text-decoration-line:none;color:#886353;transition:all 0.5s ease 0s;padding:0px;margin:0px;background-position:0px -60px;">圖標定制&nbsp;</a>、&nbsp;<a href="http://www.wtxcl.cn/yhty.html" style="box-sizing:border-box;text-decoration-line:none;color:#886353;transition:all 0.5s ease 0s;padding:0px;margin:0px;background-position:0px -60px;">用戶體驗 、交互設(shè)計、&nbsp;</a><a href="http://www.wtxcl.cn/web.html" target="_blank" style="box-sizing:border-box;text-decoration-line:none;color:#886353;transition:all 0.5s ease 0s;padding:0px;margin:0px;background-position:0px -60px;">網(wǎng)站建設(shè)</a><a href="http://www.wtxcl.cn/WEB.html" style="box-sizing:border-box;text-decoration-line:none;color:#886353;transition:all 0.5s ease 0s;padding:0px;margin:0px;background-position:0px -60px;">&nbsp;</a>、<a href="http://www.wtxcl.cn/xz.html" style="box-sizing:border-box;text-decoration-line:none;color:#886353;transition:all 0.5s ease 0s;padding:0px;margin:0px;background-position:0px -60px;">平面設(shè)計服務</a></b></b></b></b></b></b></strong></b></strong></b></strong></b></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></strong></b></b></strong></strong></strong>
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      日歷

      鏈接

      個人資料

      藍藍設(shè)計的小編 http://www.wtxcl.cn

      存檔

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